When using pricing levels (eg. standard rate, club rate) the gross amount does not show on the invoice line. There is not currently a way to account for the discounts given when using this method. It would be great if this was changed so that we could see the gross amount and the discounted amount on the income statement. This maybe a SW21 issue but i wanted to post it somewhere.

Would be nice to print parts used on the job. Also a safeguard that if the tech goes back and deletes or modifies a task, it reminds him he is deleting all parts assoicated with that task.

Would like to see the invoice carry over to work done notes in addition to any other work done notes entered by the tech. That way this information is shown in the work history.

Would like to see a longer discription for our invoice tasks. We can do this in the notes section in SW and it will show the notes. Need this available on SWRemote.

If we could keep our techs from checking on or off the agreement opportunity would be great. If the tech does not sale a agreement to a client they have the ability to check that there was no opportunity. This really messes up my job summery report. We pay our techs bonuses to sale clubs. We go off of %

Tech fills out his work order, suggests other repairs or items that need attention. Call is continued, we lose all information the original tech suggested. This is valuable information that the office and the next tech may need,

If technician could enter a follow up date when he is selecting opportunity generated, it would be very helpful so that M&R opportunity is generated with that automatically. This way we don't have to have our call center manually entering the follow up date and the opportunity will appear on our follow up reports.

Currently when a tech orders a special order part for a job, the part is ordered and attached directly to the job. The tech then goes to the job and completes the work.

When the invoice is closed and all transaction are posted, SWRemote duplicates that entry and adds a requisition from the techs truck. Which in turn then creates a new truck stock item, with a negative quantity that comes up for reorder.

It would be great if we could send a blast communication to our techs using the remote devices that would show up in Mobile Technician. It would be even better if we could pick and choose to which techs/devices we send the message.

Many times i do major pricebook overhauls on the weekend or late in the evening. When i realize that this will make things slow in the morning than i could just have it do a "reset pricebook" and it would replace it and do it rapidly. when we do ours it has like 33,000 lines to update.

We have a number of apartments that we service and we have the "apt a, apt 2 ect in the second address line however this does not print at all on the invoice. that would be nice.

Some jobs have extensive instructions that would be a benefit to have in print to review during the call. Also, we enter additional cell or office phone numbers in the instructions that are to be used only on a particular call and would be nice to have in print without navigating through SWRemote.

The percentage of the existing discount 10% - 30% based upon level (Emerald, Ruby, Diamond) & number of years in the program

More information about the Discount membership i.e. new or renewal, visits applied thus far etc.